Question 1

How can I check that my order has been confirmed?

Accepted Answer

After your order is recorded and payment is confirmed, the seller will receive the order and start processing it. You will receive an email with the order details, including a unique Order ID, a list of the items ordered, and the estimated dispatch or delivery time. Once the items are shipped, you will also receive a notification with the shipping details, including the tracking number(s).

Question 2

How can I track my order?

Accepted Answer

You can check the status of your orders and other related information in the "My Account" section. To view all your orders, go to the "My Account" page and click on "My Orders". To see the status of a specific order, click on its "Order Number" link.

Question 3

How are the orders shipped?

Accepted Answer

Delivery is usually done through our own service, or through Amazon, partner courier companies such as Bluedart and FedEx. In remote locations without access to other couriers, we use India Post for delivery.

Question 4

Are you available internationally?

Accepted Answer

We currently serving only Indian cities.

Question 5

In how many days will my order be delivered?

Accepted Answer

After your order is dispatched, it typically takes 2-3 business days to reach customers in major cities (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, and Hyderabad). For other cities, the delivery time is estimated to be between 2-5 business days. Delivery by ground transportation may take longer, with orders expected to arrive within 5-7 business days post-dispatch. Delivery to remote locations, such as the North East, may take up to 7 business days or more.

Question 6

What methods are available for payment?

Accepted Answer

You can choose from several payment options, including credit/debit cards, internet banking, and cash on delivery.

Question 7

Are there any hidden charges?

Accepted Answer

There are no hidden fees. The prices listed for items are final and include all costs. The price displayed on the product page is the exact amount you'll pay. Please note that if your order is less than Rs 500, you'll be charged a delivery fee of Rs 30. Additionally, a Rs 30 cash-on-delivery fee will apply if your cash-on-delivery purchase is below Rs 500. I attempted to place an order using my debit card/credit card/internet banking, but the order was unsuccessful. What happened to the money that were taken from my card? Before reaching out to us, please verify if the funds have been deducted from your bank/credit card account. If the payment failed but the funds were still taken, banks typically return the funds within 7 business days. The timeline may vary by bank and we cannot speed up the process. Please contact your bank for more information. If your bank confirms that the funds were credited to us, we'll initiate a refund within 3 days of your request. The time it takes for the refund to reach you depends on the payment method you used: Net Banking: 2-4 business days Debit Card: 5-7 business days Credit Card: 7-21 business days

Question 8

What happens in the case of payment failure?

Accepted Answer

If your payment attempt fails, please try again, ensuring the following: The information provided to the payment gateway, such as account details, billing address, and net banking password, is accurate. Your internet connection remains stable during the transaction. If funds are still deducted from your account after a failed payment, they will typically be returned to your bank account within 7 business days.

Question 9

How can I raise an issue?

Accepted Answer

In case the delivery status of your order is marked as delivered but you haven't received the package physically, please report the issue to customer support within 48 hours of the delivery update. You can reach out to our customer helpline at 00000 for further assistance.

Question 10

Is there a cancellation policy?

Accepted Answer

Yes, there is. To cancel an unshipped order or item(s) in an order, follow these steps: Go to the "Orders" section in your account. Find the order you wish to cancel and click on "Cancel". You will receive a notification on the status of your cancellation request within 30 minutes. For prepaid orders, the refund will be processed back to your bank account within 2-5 business days.

Question 11

Is there a return policy?

Accepted Answer

Yes there is. We offer a 14-day return policy for your peace of mind. If you're not satisfied with your purchase, you can return the unused product with its original tags, packaging, and boxes within 14 days of receiving it. To initiate the return, simply send us pictures of the product and packaging at healthyru.com. If you paid by card, we'll process a reversal of payment. For Cash on Delivery or Bank Deposit payments, we'll issue a cheque in the customer's registered name.

Question 12

What happens if the item delivered to me is damaged?

Accepted Answer

If you receive a damaged, missing, or incorrect item according to your order and the product description on our website, please escalate the issue to us within 48 hours of delivery by sending an email with photos of the packaging and product to or by calling 00000 (excluding holidays and Sundays). We will arrange a pickup for the product and either issue a full refund or provide an exchange for a different item, as per your request. Please note that replacement is subject to product availability and the standard 14-day return policy does not apply in such cases.

Question 13

How can I arrange for a pick-up if I want to return/replace a product?

Accepted Answer

If possible, we will arrange for the item to be picked up. If pick-up is not possible, you can return the item via SpeedPost courier service and provide us with the tracking information. We will then reimburse the courier fees.

Frequently Asked Questions